# Priority Rubric Use this rubric to map inbound items to a single priority level. ## Scoring Dimensions Score each dimension 0-3, then sum. - **Urgency (0-3)** - 3: Needs action now or within 2 hours - 2: Needs action today - 1: Needs action this week - 0: No clear time pressure - **Importance (0-3)** - 3: High impact on commitments, money, safety, or key relationships - 2: Meaningful impact on active goals/projects - 1: Useful but non-critical - 0: Minimal impact - **Consequence of delay (0-3)** - 3: Major downside if delayed (missed deadline, escalation) - 2: Moderate downside - 1: Minor downside - 0: No meaningful downside ## Priority Mapping - **P1 (Now):** total 7-9, or explicit hard deadline <= 2h - **P2 (Soon):** total 5-6, or hard deadline today - **P3 (Watch):** total 3-4 - **P4 (Low):** total 0-2 ## Tie-Breakers If two items tie, rank higher when one has: 1. Explicit deadline 2. Direct ask from a high-priority stakeholder 3. Thread with unresolved blocker 4. Higher recency (newer unresolved item) ## Draft Reply Patterns Use concise variants: - **Acknowledge + ETA** - "Got this — I’ll send you an update by [time]." - **Clarify blocker** - "I can do this next, but I need [missing info] first." - **Defer politely** - "Noted. I can take this on [day/time] unless priorities change." - **Escalate responsibly** - "This looks time-sensitive. Recommending we handle it first because [reason]."